BROADMOOR POLICY

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We changed our policy page to make it easier to read and understand. If you still have questions about something, reach out to our email HERE.

SERVICES AT BROADMOOR

FUEL PUMPS

GASOLINE IS FLAMMABLE - FOLLOW ALL POSTED PLACARDS BEFORE FUELING - CALL 911 FOR LIFE THREATENING EMERGENCIES

Fuel prices are subject to change. Visit the station for the most updated pricing. Broadmoor will not honor fuel prices posted on the website (including screenshots of the website). Prices shown at the station are the prices you will pay. Fuel pumps are 24/7 for credit/debit card transactions.It is at the customers expense for any fuel spillage or incorrect filling of gasoline grades. The fuel pumps are self serve, customers are expected to read and follow all posted placards before attempting to use our self-serve fuel pumps.

PROPANE

PROPANE IS FLAMMABLE - DO NOT ATTEMPT TO FILL PROPANE YOURSELF - CALL 911 FOR LIFE THREATENING EMERGENCIES

You may NOT fill propane. Only Broadmoor Certified Filling Staff may fill your propane tanks. Broadmoor is required by law to report any incidents of non-authorized propane filling (certified staff members exempt) to the authorities.Broadmoor Heights C-Store Inc. dba Broadmoor Heights Convenience has to follow strict restrictions set by the state of Colorado and CDOT when filling propane. Broadmoor will NOT fill any propane tank 10 years past the tank’s MFG (stamped date) without proper recertification. Broadmoor certified filling staff may deny any tank if deemed unsafe to refill. Damaged/dented tanks, rusted tanks, damaged values are all plausible reasons to deem a tank unifiable. Tanks under 200 pounds are to be filled and charged by the pound. RVs and tanks over 200 pounds are charged and filled by the gallon. Broadmoor cannot fill propane tanks during thunderstorms, lighting storms, or hail storms for the safety of all staff and customers.Propane prices may take 48+ hours before changes accrue on this website. Propane prices are subject to change. Visit the station for the most updated pricing. Broadmoor will not honor propane prices posted on the website (including screenshots of the website).

CAR WASH

The carwash is intended for basic cleaning use. Our car wash was not intended to deep clean your vehicle. For example, items like sap, bird droppings, etc. may not be fully cleaned. HAY AND TRASH in the bed of trucks are strictly prohibited. Broadmoor Heights Convenience inc. and Mark VII are not responsible for any damage done to your vehicle, including but not limited to any aftermarket items. Any debris left in our car wash bay from your vehicle is subject to applicable fees. You may be charged additional fees if damages occur to our machinery or customers vehicles that use the car wash after your vehicle. All prepaid codes expire 7 days after purchase. If you have an expired code, you may visit the store to have it renewed as long as the carwash code was purchased within 30 days, after 30 days, it may not be renewed or refunded. Pre-paid codes may ONLY be refunded in the event the carwash is closed for an extended period of time.

PRODUCTS AT BROADMOOR

COLORADO LOTTO RESTRICTIONS

Customers must be 18 years of age OR older. Lotto and scratch tickets may not be purchased with any other payment besides cash (USD). For customer assistance, please contact Colorado state lottery customer service number at 1.800.999.2959

COINFLIP BITCOIN ATM

Broadmoor Heights Convenience does not own or endorse the use of this ATM. Coinflip is responsible for any transactions with this machine. Broadmoor staff are not allowed to answer any questions about this machine, for questions or concerns regarding this ATM, please call 877.757.2626.

CIGARETTES AND TOBACCO

Due to Loveland restrictions, we are only allowed to carry regular and mint flavored products. We are prohibited from selling any other flavors. You must be 21 years or older to purchase. You will need a valid ID or PASSPORT to purchase (not expired). Your ID may be scanned for security and validation purposes.

PAYMENT INFO

EBT

Customers of Broadmoor may use EBT(Food Stamps, SNAPS, etc.) on cold drinks from the fridge or pre-packaged cold foods. Broadmoor cannot sell you propane, fuel, hot foods, car washes, lotto, Tobacco, or Boba. You may use your EBT card at our ATM to withdraw money if your card is applicable.

GIFT CARD POLICY

Per Shell's Restrictions; Shell Gift Cards may ONLY be purchased using a DEBIT CARD OR CASH. Gift cards are not eligible for balance cash-out above $5 in accordance with Colorado state law. You cannot purchase Lotto or Scratch Tickets via a Shell Gift Card. Shell may limit your gift card to "Fuel Only". Please call the Shell Help Desk at 1.800.300.8113 for any issues with your Shell Gift Card. If card balance falls below one dollar, pay at the pump may not be possible, in which case contact the number printed on the card for assistance.

ACCEPTED CARD PAYMENTS

American Express, Apple Pay, Google Pay, Mastercard, Visa, Discover, Maestro, Interlink, Star, NYCE, Pulse, USBANK, Diners Club, Union Pay, WEX, JCBSHELL ONLY | Shell App, DriverDash App, Shell Pay, Shell Citi Credit Card, Shell Saver Card, Shell Gift Card, Shell Small Business, Shell Fleet Plus, Shell Fleet Navigator

CARD TRANSACTIONS

Fuel Pumps | Please contact Shell Customer Service Lines for more support. Broadmoor cannot issue any refunds or credits to cards used at the fuel pumps.Inside The Store & Car Wash | Please feel free to call our station, however employees are not allowed to release any card information over the phone. If you need assistance with an incorrect charge or dispute, please email us at broadmoorheights.customercare@gmail.com. Please note, we will need to know information like time of visit, authorization number, last 4 of your card number OR name of company (ex. MASTERCARD, VISA, AMERICAN EXPRESS), if the charge says "Shell" or "Broadmoor Height", and your full name. Broadmoor will investigate any issues, however if a customer does not reach out to Broadmoor Heights C-Store Inc. within 1 week of transaction in question (via email listed above), issue(s) may not be resolved.Inside Transactions | Inside transactions are subject to customer paying card processing fees if applicable. There is a notice at the cash stand and on the bottom of the receipt.

LEGAL

CHECK RETURNS

Returned checks are assigned to Professional Finance Company, Inc. - Check Recovery Services - 970.352.5000Returned checks will incur a $20.00 service charge, plus 20% of the face value of the check OR additional $20.00, whichever is greater pursuant to C.R.S. 13-21-109.Returned checks may be re-presented electronically or as a paper draft from your bank account for the face amount plus all applicable fees. (signed posted on customer entrances)

TRESPASS

Broadmoor reserves the right to trespass any person(s) that is found to be abusing the policies or harassing employee(s). No written or verbal warning will be given and all trespasses are processed through the Loveland Police Department. Video surveillance may be used against you if required for the trespass.

RETURN POLICY

All sales are final. No refund may be given on anything in the store, including but not limited to Gift Cards, Fuel, Propane, Car Washes, Drinks/Snacks, Cigarettes, Lotto/Scratch tickets.

DISCOUNT ELIGIBILITY

Broadmoor Heights reserves the right to void any discount, coupon, or sale for any reason.

MISCELLANEOUS

BUSINESS HOURS

Business hours presented on our website are the most accurate and updated hours. Broadmoor Heights Convenience reserves the right to close early due to many reasons including inclement weather.

LOST & FOUND

It's the customers responsibility to contact Broadmoor if any of their personal belongings are left without the intent of return.GAS CAPS & OTHER VEHICLE PARTS | Will be disposed of within 1-2 days of findingCLOTHING | We will dispose of any clothing left without any notice of return within 1 dayWALLETS/IDs/CARDS | Will be locked up safely for up to 3 weeks before we disposeKEYS & CELL PHONES | We will keep phones and car keys for up to a month before disposing. We are not responsible for attempting to turn the phone on or attempting to charge itEVERYTHING ELSE | We will dispose of within a few days

CUSTOMER SATISFACTION

We at Broadmoor Heights take pride in many aspects of running a convenience store. We strive to have an exceptionally clean store and are locally known for the cleanest restroom in Loveland. We also take great pride in our customer service standards. We believe it's important to be kind and courteous while serving you with a smile.If you feel we lacked in these fields, please leave us feedback on our website. We carefully analyze each form and take all feedback into consideration.

LAST UPDATED 08/30/2022 | V.1.8.30.0

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